Trinity Saves the Day and Delivers the Dough: Pizza Blends Case Study

CLIENT

Pizza Blends is a a pioneer and industry leader in custom flour blending for over 25 years. They are the largest manufacturer of proprietary blended product for the pizza industry in the United States. Pizza Blends offers dry and frozen flour based products. Headquartered in Bellevue, Washington, their manufacturing locations are in Portland, Oregon; Kansas City, Missouri; Indianapolis, Indiana; and Schenectady, New York.

CHALLENGE

Hurricane Irene lashed the east coast, excessively flooding Uno’s highest volume distribution center in Pittston, Pennsylvania. The storm damaged  their supplies of Pizza Blends’ premix dough product, used in UNO’s Bar & Grill restaurant locations.  Pizza Blends came to Trinity to solve the problem quickly to accommodate their client’s needs for a rush replacement shipment.

SOLUTION

Trinity quickly lined up a shipment to load and deliver the same day! Our solution replenished the product from their Schenectady, New York plant to the locations in Metuchen, New Jersey and Ellicott City, Maryland that badly needed it. Instead of moving the pallets in separate shipments, they were combined onto one truckload to expedite delivery same day. Later, when it was decided the first stop off should route to Perth Amboy, New Jersey instead, Trinity switched gears quickly and accommodated the routing.

“Trinity saved them a few hundred dollars and provided fast action in the transit time. We secured the carrier same-day and kept in contact with the driver, Uno’s, and Pizza Blends through the evening until the last delivery was made,” shared Rita Osborn, Trinity Account Manager.

RESULTS

Pizza Blends was recognized with the Customer Service Crisis Management award for outstanding service in their time of need. The announcement was made at Uno's Annual Conference in Savannah, Georgia, which was attended by 400 vendor partners, franchisees, franchise operators, Uno's general managers and corporate executives.

“Trinity's thorough knowledge of Pizza Blends factories, personnel, and distribution partners allows us to maintain efficiencies by staying cost competitive and more importantly, reliable. Pizza Blends relies on dependable service from suppliers like you to help us satisfy our customers.”
Tina Dudley, Customer Service Manager

“Everyone at Trinity really does an amazing job. I have absolutely no complaints with them. Whenever there is an issue, they jump on it right away and take care of any issue that presents itself. They go above and beyond what I think would be asked of them, they not only help out with all issues, but help solve them in a timely matter.”
Brian Schrader, Production Manager

Trinity Logistics is a leading solutions provider for supply chain professionals and others who don't have the time to be. We provide freight management services including but not limited to transportation procurement, supply chain consulting, process efficiency improvement, and transportation management systems. Let's not forget we also have some pretty awesome freight brokerage services for truckload, LTL (less-than-truckload), and intermodal (rail) shipments. E-mail us for your free consultation, the choice is yours. What do you have to lose? Oh yeah, that's right, more time and money if you continue to forge on alone. Call Trinity, we can help, and we're fun folks to boot, which is like icing on the cake.