Carrier Perks & Benefits

Trinity Hero

Carrier Perks & Benefits

Now more than ever, we recognize that the nation would come to a stop without the men and women on the road. Which is why we strive to continuously improve our relationships and benefits for our carrier network.

People-Centric Customer Service

Have a question regarding your set-up? Wondering about your payment options or about a certain load? You don’t have to wait on a response through an app, we’ll answer the phone when you call. Our experienced Team Members are ready to assist you with your questions on loads, paperwork, payment, or potential claims. We aim to empower you through our transparent communication and efforts so that you can make the best decisions to help your business succeed.

Get Paid Quickly

You need to get paid fast in order to keep your business moving. That’s why we offer payment options through TriumphPay to suit your needs – quick pay in two business days approved by TriumphPay and regular pay in 24 business days. Need to switch it up? Quick pay all invoices, several invoices, or one invoice at a time. You can choose Quick pay when you want, at any time. You’ll never have to question whether or not you’ll actually get paid. You can count on our reputation and rely on the income you’ll make growing your business with Trinity.

Genuine Appreciation For Your Service

Trucks are vital to both the success of our business and to the well-being of the entire world. Because we understand this, you are treated with respect and understanding. We strive to take action and show that we appreciate and value you just as much as our customer base. Throughout the year, we stop and recognize YOU. You may receive an appreciation package in the mail, a personal visit by one of our Team Members, a Top 100 or Carrier Relationship Award, or see us at truck stops passing out goodies during National Truck Driver Appreciation Week. These are only a few examples of what you can experience as part of our network! 

KEEP MOVING FORWARD

If you’re not moving forward, then neither is your business. With over 1,000 shipments arranged each day, office locations all over the country, Canada and Mexico, and a wide variety of freight moved–We can keep your business driving forward. Get access to our Carrier Portal so you can view available loads anytime and post your available equipment so our team can connect with you. 

GAIN ACCESS TO TECHNOLOGY

Access technology options that make your job easier. During shipments, you have the option of what tracking tool you want to use: Macropoint, or Fourkites. You can book freight easily at the click of a button with DAT “Book Now”, and easily keep track of your invoices and pay with TriumphPay. We want you to succeed, so we invest in the technology you need.

WE’RE HERE FOR YOU

We’re here to service you. For that reason, we make sure to stay certified and maintain association memberships where we can listen and hear your challenges in business, so we may face them together.

FAQ's

It’s possible that the email or fax number we have on file for you is incorrect. Please call TriumphPay’s Customer Service department at 469-312-7222 or send an email to info@triumphpay.com.

You may contact our Carrier Relations department at (302)253-0428 or carriercompliance@trinitylogistics.com. We’ll be happy to provide you with your login information.

Our quick pay program with TriumphPay means you’ll receive an ACH deposit directly into your bank account within 2 days from TriumphPay approval. There is a 2% fee. If you’re interested in signing up for quick pay, contact Customer Service at (866)TRINITY or customerservice@trinitylogistics.com.

If you’d like to sign up, fill out our form and receive an invitation to fill out our carrier packet online.

Email it to carrierinvoices@trinitylogistics.com as a .pdf file type (other files types may cause a delay in processing); Mail it to us at Trinity Logistics, Accounts Payable, PO BOX 1620, Seaford, DE, 19973. Fax it to 302-253-0361; Or send it in using TRANSFLO.

All documents from the receiver, such as the carrier invoice, bill of lading, gate pass, overages, shortages, damages, scale ticket, and lumper fees should be sent to our billing department. You can mail it, email it, fax it in, or use TRANSFLO.

Once you are registered with Trinity, you gain access to thousands of available shipments. We arrange over 30,000 loads per month, and it would be our pleasure to help you to reposition or bring home your equipment. On our load board, you’re able to search by equipment type, dates, pick-up and destination states, and more!

Our loads are continuously being updated and we do our best to keep the most accurate load board available and ready for you. It’s not out of the ordinary for carriers who have developed a relationship with us to contact an office and accept a load before it has even been posted on the load board. As you are building a relationship with us, you can also reach out to your contact and be considered as an early pick for an available load!

Don’t worry! If you receive an error message, please make sure that you clear your cookies and/or cache. If you are still receiving an error message, contact our Carrier Relations department at (302) 253-0428 or carriercompliance@trinitylogistics.com.

This could happen for a variety of reasons. You might have missing or illegible paperwork; the load number is not written on each document, or the load number written is incorrect; the bill of lading is not signed; we’re missing your carrier invoice; or we’re missing other signatures or information. Please contact our Customer Service department at (866) TRINITY or customerservice@trinitylogistics.com, and we’ll be happy to help you figure out which pieces of information are missing.

Insights

TWIC Cards-Why and How?

TWIC Cards-Why and How?

If you are a driver or trucking company working in or around the ports, you have most likely heard about the TWIC Card. For those of you that haven’t, or who have heard about it but are not clear on the nuts and bolts, we’d like to share our knowledge of the requirements in preparation for the port deadline.

Going, Going, Gone. The Auction Begins…Driver Shortage Has Arrived

Going, Going, Gone. The Auction Begins…Driver Shortage Has Arrived

If you haven’t already heard, the capacity crunch (driver shortage) everyone has been predicting has arrived, and it’s packing a mean punch. This is not the story of the broker who cried wolf, friends, it’s the industry reality right now. To describe the online activity around this topic, FRENZY isn’t too strong of a word. Carriers are turning down loads in epic proportions, and it’s occurring for every reason you could possibly imagine.

What Management Needs to Know about the Transportation Market, Part Three: Legislation

What Management Needs to Know about the Transportation Market, Part Three: Legislation

What Management Needs to Know about the Transportation Market, Part Three: Legislation

Events