The People Behind Decades of Successful Freight Agents 

The secret to successful Freight Agents isn’t just a program’s tools or technology. It’s in the people behind the scenes who make things happen for the benefit of their Agent partners. 

At Trinity Logistics, our Agent Support Team has been the backbone to over 150 Freight Agent businesses for nearly four decades. And this Team, they have tenure – specifically three of them bringing more than 60 years combined of serving our valued Agent relationships and their Team Members. They’ve helped Agents thrive, grow, and feel supported, every step of the way. 

This year, we’re celebrating their major anniversary milestones:

 

The Early Days 

Every career has its own start and stories. 

Karen 

Karen joined Trinity back in 2000 and found her home in the Agent Division just a few months later. 

“At that time, we had only about 25 Agent offices. It was a small, close-knit group. We talked with most of them daily and really got to know not just their businesses, but their families, too. Even now, I still feel incredibly close to so many of them.” 

Over her 25 years, she’s seen the Agent Division grow to over 170 Agent offices and watched technology completely transform operations. 

“In the beginning, nearly everything was done by phone. Now, we have our help desk platform, all kinds of tools, and a larger Team, all to support our Freight Agents’ business development and success. It’s been amazing to watch that evolution.” 

Greg 

Greg joined Trinity after a career in banking and quickly realized he’d found his place in logistics. 

“I kinda stumbled into the logistics industry. I spent a good 2+ years working in various roles, gaining as much foundational knowledge as I could. I knew I belonged on the support side of things, but I also knew I had to understand Operations and Sales first if I was going to truly help our Freight Agents.” 

He laughs recalling one of his earliest milestones. 

“I remember hitting 100 loads covered in my second month. I thought that was pretty darn cool at the time….until I saw veterans covering several hundred loads each month. One day that still sticks with me is when we had an ice storm, and the roof dropped about six inches. Yet within an hour, we relocated everything – computers, printers, you name it – to people’s homes or hotel space we rented so we could keep business running. This was pre-COVID, so working from home was new to us at the time.” 

Holly 

Holly’s path to logistics came after 15 years in real estate. 

“I literally fell into logistics in 2010. Trinity had a long-standing reputation in my area for integrity, stability, and doing business the right way. That’s where I wanted to be.” 

She started in dispatch, “baptized by fire,” as she puts it. Then moved into project management before finding her perfect fit as an Agent Recruiter in 2019. 

“Those early experiences gave me a front-row seat to the inner workings of the industry and a deep appreciation for the people who make it all happen.” 

Why We Love Supporting Freight Agents 

When asked what keeps them passionate after so many years, all three agreed that it’s the Agent relationships they get to work and interact with. 

Karen 

“From Agent Appreciation Day to holiday gifts to planning our Annual Agent Conferences, I love every opportunity to connect with our Agent relationships in meaningful ways and getting to know them on a personal level. The opportunities to meet face-to-face, to hear about their lives, families, and interests – it opens a whole new world to me. I feel like I have friends all over the country, even beyond in Mexico and Canada! Creating lasting connections is what I love most.” 

Greg 

“Agents are always looking for the next way to solve a problem for their customers. They have this spirit of winning and finding a way to say yes when others say no. That energy and determination – it’s contagious.” 

Holly 

“Agents are some of the most entrepreneurial, hardworking people you’ll ever meet. They take risks, they build something of their own, and they pour themselves into serving their customers and carriers. That kind of drive is contagious and it’s an honor to get to help them grow their businesses, provide for their families, and create their own legacies.” 

Lessons Learned from Decades of Supporting Freight Agents 

After decades of experience, this trio has learned a few key truths about what it really means to support a Freight Agent business. 

Karen 

Karen is constantly inspired by them: 

“What always stands out to me is the entrepreneurial mindset of our Freight Agent relationships. I admire their ambition, drive, and the innovative ways they grow and succeed. I love being a part of their journey and celebrating their wins right alongside them.” 

Greg 

For Greg, it’s all about perspective: 

“To truly support a Freight Agent’s business, whether it’s a one-man show or full agency, you have to look at things through their eyes. How will decision impact them or their team? What obstacles do they face that a normal W-2 employee wouldn’t? Having someone trust you enough to be the voice on behalf of their business is humbling, and something we take pride in at Trinity.” 

Holly 

Holly has learned that one-size-fits-all doesn’t work with Agents: 

“No two Agents are the same. Each has their own unique goals, styles, and ways of doing business. And that’s a good thing. They need support that adapts to them, not the other way around. Clear communication and consistency go a long way.” 

Advice for Freight Agents Considering Trinity Logistics 

If you’re a Freight Agent exploring your next home, these three have some advice for you. 

Karen 

“Whether you’re running a million-dollar office or just getting started, you’ll receive the same level of support, care, and dedication from our Team. We pride ourselves on being there when you need us, because at Trinity, no phone or email goes unanswered. We love what we do and hope you feel that in every interaction.” 

Greg 

“Do your homework. Trinity is a great place to call home, but it’s not for everyone. It’s not simply how many loads you move or the amount of revenue you generate in brokerage. It’s about how you value your carrier partners, shipper customers, and those that support your business. We’re looking for Freight Agents that want a long-term relationship.” 

Holly 

“Find a home where you can truly be independent and fully supported. Don’t just settle for one or the other because you CAN have both. At Trinity, we’ve built an environment where you can run your business your way while still knowing you’ve got a Team, resources, and even leadership behind you. If you value integrity, stability, and freedom, then we’re the perfect fit.” 

Behind The Heart of Freight Agent Support 

The stories and experiences shared by Karen, Greg, and Holly reflect more than just their years of service at Trinity. They show the true passion, dedication, and genuine investment our Team has in the Agents we work with daily. It’s truly what sets Trinity’s Freight Agent Program apart from others. 

At Trinity, you’re not just joining another program. You’re gaining a Support Team that truly loves what they do. Every call, every email, every late-day assist brings a connection with people who care deeply about seeing your success. 

Tenured Team Members like these guys only go to show that Trinity is invested in its people, business relationships, and overall long-term success of everyone involved. Here, people aren’t just supported; they’re championed for the long-haul – Freight Agents included.  

Get the support your business deserves!